產品包裝盒僅為配送商品使用。產品箱子受傷，髒污, 破毀, 破損等原因，恕不作任何更換。敬請見諒!
ORDER CANCELLATION / RETURN
Please save the carton box, shipping slip, and packing slip as were received.
We do not accept cancellation, exchange, nor return of goods unless there is a defect in the product, we do not offer cancellation policy. Please keep in mind that you cannot cancel the confirmed order once you have pressed the “Confirm” button to confirm the purchase order.
All consumable products (such as paint, tools, accessories) are excepted from Return Policy and non-exchangeable.
*Please note that if there is a one-sided cancellation or refusal (or “No Show”) to process the order, we may not accept your future purchase orders nor grant your participation in our sales campaigns. In addition, all of your current orders will be stopped processing.
Should you find any defect in our products, please contact us within 7 days of receipt including clear, close-up photos of the defective parts along with a detailed explanation. We will take prompt action (e.g., exchange of goods, etc.) upon receiving your defect reported. (Shipping and handling fees will be covered by eshop@TwinnerModel.)
In case of any dispute, eshop@TwinnerModel reserves the rights of final and absolute discretion.
PRODUCT PACKAGE DAMAGE
Please understand that product package purpose of use is for delivery, we are not liable for the damages made to the package but not to the product itself; and therefore, such case will not be eligible for exchange.
Please understand that the original product packaging is designed to protect the product. We regret that damage to the package itself does not warrant a replacement. We will refuse all claims regarding damaged packaging.