運送政策

本網站提供以下本地及澳門 及海外配送服務︰

  • 順豐配送服務 (適用於香港及澳門)
  • 順豐點自提服務 (適用於香港及澳門)
  • Hong Kong Post (SmartPost) (For International areas)

順豐配送服務 (適用於香港及澳門)

配送範圍

  • 順豐配送服務地區包括香港島、九龍、新界、離島及澳門。
  • 可安排順豐盒子，如有需要，請在下單時註明
  • 不接受郵政信箱作為送貨地址。
  • 每張訂單只限送往一個地址。如要將貨品配送不同地址，請按不同地址分開下單。

配送時間

  • 確認付款成功後，一般訂單需時 1-2 個工作天處理及寄出，視存貨而定。
  • 於正常情況下，標準配送服務於2-3 個工作天內送抵收貨地址。香港特別行政區偏遠地區的訂單，額外需時3至4個工作天送達。
  • 星期六、日及公眾假期的訂單會在下一個工作天處理。
  • 貨物寄出前本店會確定貨品沒有損毀及妥善包裝才寄出，唯無法保證貨品在派送途中會否遇到意外而遭到損壞，而本店亦不會對因在派送途中遇到意外而損壞的貨品作出更換或賠償。

貨物追蹤/更改地址

  • 貨物寄出後，可以於訂單頁面中檢視運單號碼。如有需要，請自行聯絡順豐速運以追蹤貨件。
  • 貨物寄出後，如有需要更改地址，請自行聯絡順豐速運另作安排。額外費用由客戶支付。


順豐點自提服務 (適用於香港及澳門)

香港郵政「易寄取」EC-GET

本店提供香港郵政「易寄取」EC-GET 本地自提服務。

目前支援：

  • 香港郵政郵政局（流動郵政局除外）

  • 智郵站

本店不提供 7-Eleven 便利店領件服務。

訂單確認付款後，一般會於 1–2 個工作天內處理及寄出。香港郵政一般會於投寄後約 2 個工作天內將郵件送抵指定領件地點，實際時間可能因公眾假期、惡劣天氣或物流情況而有所延誤。

郵件送抵後，香港郵政會向收件人發出領件短訊。請於以下期限內取件：

  • 郵政局： 領件短訊發出後 3 個工作天內

  • 智郵站： 領件短訊發出後 48 小時內

請於下單時提供正確的香港流動電話號碼。

「易寄取」郵件最高重量一般為 20 公斤。如商品因尺寸、重量或包裝限制而不適合使用此服務，本店會聯絡顧客安排其他配送方式，顧客或需補回相關運費差額。

如因逾期未取、錯誤聯絡資料或其他顧客原因導致郵件退回或需要重新寄送，相關費用須由顧客承擔。

實際運費以結帳頁顯示為準。

海外寄送 - International Shipping

Please be noted that under the COVID-19 pandemic local postal operations at the destinations are still under the influence of the pandemic and delays in mail delivery are expected.

The service is open for Austria, Belgium, Denmark, Finland, Germany, Hungary, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.

All orders are settled in Hong Kong dollars.

All orders made outside Hong Kong/Macau (include Mainland China) will be shipped through Hong Kong Post (Sm@rtPost).  We will arrange the most suitable shipping services based on weight of goods and directly to residential/commercial addresses (and we do NOT deliver to P.O. box nor Hotel). Tracking number will be included.

Order will be process within 12 hours.

Orders are usually dispatched within 3 working days (Monday to Friday, excluding public holidays) after Order is confirmed unless otherwise specified. You will receive an email confirming dispatch.

Some cities / areas / countries outside Hong Kong may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination location. For further details of charges, please contact your local Customs office directly. 

Import Duties/Taxes

Some international destinations may require import duties. Buyers are responsible for the import duties. Import Duties varies from product to product, and its destinations.

When ordering from www.twinnermodel.com, customers are responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of Hong Kong may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; TwinnerModel has no control over these charges, nor can TwinnerModel predict what they may be.

Customs policies vary widely from country to country; buyers should contact their local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.