Shipping policy

Twinnermodel provides the following local and Macau and overseas delivery services:

  • SF Express Delivery Service (Available in Hong Kong and Macau)
  • SF Express Pickup Service (Freight collect, applicable to Hong Kong and Macau)
  • Hong Kong Post (SmartPost) (For International areas)

SF Express Delivery Service (Available in Hong Kong and Macau)

Delivery Area

  • SF Express delivery service areas include Hong Kong Island, Kowloon, New Territories, outlying islands and Macau.
  • Only accept freight collect (also can arrange SF box, if necessary, please specify when placing the order)
  • PO Boxes are not accepted as shipping addresses.
  • Each order can only be sent to one address. To ship items to different addresses, please place separate orders for different addresses.

Delivery Time

  • After confirming the payment is successful, the general order will take time 1-2working days to process and ship, subject to stock availability.
  • Under normal circumstances, the standard delivery service is2-3Delivered to the shipping address within working days. For orders in remote areas of Hong Kong SAR, additional time will be required3to4Delivery within working days.
  • Delivery service is not available on Sundays and public holidays.
  • Before the goods are sent out, the shop will confirm that the goods are not damaged and properly packaged before they are sent. However, we cannot guarantee whether the goods will be damaged by accidents during the delivery, and the shop will not be responsible for the goods that are damaged due to accidents during the delivery. make replacement or compensation.

Shipment Tracking/Change Shipping Address

  • After the goods are shipped, you can view the waybill number on the order page. If necessary, please contact SF Express yourself to track the shipment.
  • After the goods are shipped, if you need to change the address, please contact SF Express to make other arrangements. Additional fees are paid by the customer.

 

SF Express Pickup Service (Freight collect, applicable to Hong Kong and Macau)

  • Customers can fill in the designated SF Express pick-up point at checkout for self-pickup.(Including SF Business Points, SF Stations, SF Smart Lockers and SF Cooperation Points)
  • Please double confirm the entered phone number (+852)Can receive text messages from Hong Kong (SMS).
  • After confirming the payment is successful, the general order will take time1-2working days to process and ship, subject to stock availability.
  • After the goods are shipped, usually2-3It can be delivered to the designated SF Express pick-up point within one working day, and the recipient's phone number will receive a short message of the pickup password sent by SF Express.
  • Customers can go to designated SF Express pick-up points to pick up the goods.
  • Please after receiving the SMS30Pick up items within hours. For overdue delivery arrangements, please call the SF Express customer service hotline 2730 0273Inquire.
  • Before the goods are sent out, the shop will confirm that the goods are not damaged and properly packaged before they are sent. However, we cannot guarantee whether the goods will be damaged by accidents during the delivery, and the shop will not be responsible for the goods that are damaged due to accidents during the delivery. make replacement or compensation.
  • SF Express Pickup Point
    SF Station Address:https://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_store_address/
    SF Service Center Address:https://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_service_center_address/
    SF Express Office Address:https://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_business_station_address/
    By the way, the smart locker address:https://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/EF-Locker/

Overseas Shipping - International Shipping

Please be noted that under the COVID-19 pandemic local postal operations at the destinations are still under the influence of the pandemic and delays in mail delivery are expected.

The service is open for Austria, Belgium, Denmark, Finland, Germany, Hungary, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Spain, Sweden, Switzerland, Turkey and the United Kingdom.

All orders are settled in Hong Kong dollars.

All orders made outside Hong Kong/Macau (include Mainland China) will be shipped through​Hong Kong Post (Sm@rtPost). We will arrange the most suitable shipping services based on weight of goods and directly to residential/commercial addresses (and we do NOT deliver to P.O. box nor Hotel). Tracking number will be included.

Order will be processed within 12 hours.

Orders are usually dispatched within 3 working days (Monday to Friday, excluding public holidays) after Order is confirmed unless otherwise specified. You will receive an email confirming dispatch.

Some cities / areas / countries outside Hong Kong may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination location. For further details of charges, please contact your local Customs office directly. 

Import Duties/Taxes

Some international destinations may require import duties. Buyers are responsible for the import duties. Import Duties varies from product to product, and its destinations.

When ordering from www.twinnermodel.com, customers are responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of Hong Kong may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; TwinnerModel has no control over these charges, nor can TwinnerModel predict what they may be.

Customs policies vary widely from country to country; buyers should contact their local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.